Blog posts October 2020

8 ways to be a great customer during COVID

For anyone that has ever worked in customer service, you would know there are certain behaviours that are greatly welcomed from customers that can help to make your job easier or even make your day. During this ever changing and challenging time, the ability to be a great customer and extend kindnes…

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Part 2: Execute An Annual Planning Session That Will Set You Up For Success in 2021

One of the biggest differentiators between companies that stay small and companies that get BIG is having an effective Annual Planning Process. In this three-part series, we’ll explain how to prepare for, execute, and follow through on the meeting that sets the agenda for your company’s whole year. …

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Your Guide to a Successful Online Video Conference Call

Let’s face it, video conference calls are here to stay.

Some companies were doing it constantly, but now, during the COVID-19 pandemic, most of us have been forced to adopt this new normal.

Zoom, Skype, Google Hangouts/Meet, or Microsoft Teams? There may be multiple reasons why a company prefers o…

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The first 100 days in the life of a CEO

Let me be clear from the onset: the 100 days mark is an arbitrary timestamp and so, it does not represent a finish line for what the CEO is meant to achieve at the helm of the company.How would you see your first 100 days as a CEO? You were asked this very question (or […]

License and Republishing…

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